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Evoluzione del customer care: L'assistenza ai clienti di Telecom su Twitter
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Evoluzione del customer care: L'assistenza ai clienti di Telecom su Twitter
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Telecom Italia weighs sale of INWIT stake as workers stage strike | Reuters
Chatbots, Emojis, Ghosting and More: New Intercom Study Uncovers What Consumers Really Want (and Don't) from Customer Support Agents
